Refund & Return Policy – Kasturi Herbal

At Kasturi Herbal, your satisfaction is our priority. Every product is prepared with care, but if you face any issues, we’re here to help.

🔄 Returns

• Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
• To be eligible for a return, please notify us within 48 hours of delivery with an image/video proof of the issue.
• Products must be unused, unopened, and in their original packaging.

💰 Refunds

• Once we receive and inspect your returned product, we will notify you of the refund approval.
• Approved refunds will be processed within 7–10 working days through your original mode of payment.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer/UPI after verification.

🔄 Replacements

• If you prefer, we can arrange a replacement for damaged or incorrect products instead of a refund.

❌ Non-Returnable Items
For safety and hygiene reasons, we do not accept returns for:

• Products that have been opened or used.
• Items returned without proper proof of damage/defect.

📞 Support
For return/refund requests, please contact us within 48 hours of receiving your order:

• Phone: +91 99018 19663
• Email: Sammyruti143@gmail.com